Have you ever realised that a call in a day can make you feel so happy.
Summers have approached and the rising mercury is making lives difficult in Hyderabad. It has been 35 degrees for last 3 days and it is a big ‘No’ to travel in my favourite...tuktuks....
So I am left with cabs....
The interesting part is whenever I dial the number, I am connected to the same Call Centre Executive. Out of 8 days, 5 times the same executive answered my call. The usual fact to identify him is the way he starts – Good Morning ‘ABC Cabs’. How can I help you? (He says all this in one breathe that too singing like a bird...Goooood Mornnnnnnnnnnnnning ...lol)
Today, when I called the same guy answered my call and before I could tell the timings he was
“You want to travel from Destination A to Destination B at 3 PM). Your number %%%%%% as flashed on my screen. The tariff is .....”
I interrupted him – “No, I want at 4 PM and I want to travel to Destination Changed. BTW, I know the tariffs.”
He said very politely – “I have to tell the tariffs as a part of my job.”
All I could say, ‘I appreciate your job’
Before he confirms the cab, “Anything else I can do for you”
I was so bitchy to tell “Yeah, a diet coke, a veggie burger and not to forget extra cheese”
He just could not stop laughing as he tells me,
“You made my day. But I have two things for you as of now. You have a nice voice and Thank You for such a good start of my boring day”.
I was like – ‘Good Day’.
After the call ended, I realised that it is such a boring thing to answer calls sitting at a chair and so many times customers could be rude. I faced that situation once and that day I decided we should respect every job. The customer executives who call us for insurance, promotional stuffs are just doing their jobs. We can say a ‘No’ politely. I have seen people yelling like ‘take my name out of database’...blah blah....
Come on just respect their job and say ‘No’ politely without being violent.
A call can make someone’s day a good day.....
